Chase Pay By Phone

 


Please turn on JavaScript in your browser

Chase forwards your request to the card payment brand such as Visa ® or MasterCard ®. Intel pentium b960 graphics driver update. From there, the payment brand sends your request to the card issuer (the card issuer is the bank that issued the card to the customer). The issuer will approve or decline the transaction, and this response is sent to the payment. Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place. To learn more, visit the Banking Education Center. For questions or concerns, please contact Chase customer service or let us know about Chase complaints and feedback.

It appears your web browser is not using JavaScript. Without it, some pages won't work properly. Please adjust the settings in your browser to make sure JavaScript is turned on.


Credit Card Resource Center

Tools to help you manage your Chase credit cards

  • Overview
  • Servicing toolkit
  • Resources
  • Security & fraud protection
  • Videos

Servicing toolkit

Begin Carousel
Account alerts
Profile & settings
Verify card
Saved account manager
Replace card
Authorize users
Paperless
Pay card
Automatic payments
End Carousel

Credit Card Education

Have questions about building your credit score, choosing the right credit card or learning about credit card rewards? Learn more about these topics and much more.

Continue
Begin Carousel

Chase cards offer exclusive perks

You’re getting so much more from your credit card. Take a look.

Contactless cards

Want a contactless Chase Visa® credit card? Convert your existing card or find a card that fits your life and apply online.

Identify financial abuse

We can help you recognize the warning signs and give you tips on how to protect yourself and your loved ones.

Chase Offers

With Chase Offers you can activate deals on the things you love in the Chase Mobile® app or on chase.com.

Spending Report

See your personalized spending report to track, sort and see a PDF of your Chase credit card transactions.

Refer. Reward. Repeat.

Earn rewards for each friend who gets one of your cards.

Free credit score

Chase Credit Journey gives you unlimited access to your credit score, email alerts that can help identify fraud and more.

Saved account manager

Let us track where you saved your card so you don’t have to with this free, easy and secure tool.

End CarouselChase Pay By Phone

Frequently asked questions

Get answers to common questions about Chase credit cards. Plus, check out our glossary for the meaning of card-related items.

Get answers See glossary

Security & fraud protection

If you suspect a charge on your account may be fraudulent, please call us immediately at the number on the back of your card.

  • Fraud protection
  • Dispute a charge
  • Security Center

Watch and learn

Explore how-to videos and see how easy it is to get things done.

Schedule Credit Card Payments from the Chase Mobile App videoOpens Overlay
Schedule a payment

Choose when you want a credit card payment made

Lock or Unlock a Credit or Debit Card from the Chase Mobile App videoOpens Overlay
Lock and unlock your credit card

Instantly stop purchases when your card is lost or misplaced

Replace a Credit or Debit Card from the Chase Mobile App videoOpens Overlay
Replace a card

Replace a lost or damaged credit card

More helpful tip videos

In November 2016, JP Morgan Chase launched a new digital wallet, called Chase Pay. I know what you’re thinking – there’s already Apple Pay, Android Pay, Samsung Pay, Google Wallet, PayPal… do we really need another digital wallet? Chase thinks so.

And if your customers start paying with digital wallets more often, Chase Pay could be a cost-saving option.

  • What’s different about Chase Pay for businesses?

Chase Pay App Discontinued

In autumn 2019, Chase announced that it will be discontinuing the Chase Pay standalone app. It will continue to support Chase Pay as a payment method through participating websites.

That means that you can choose to pay using Chase Pay for some online purchases, but you’ll no longer be able to use a QR code in person to pay with the Chase Pay app.

The company offers more details on the changes here.

Chase Pay By Phone

What is Chase Pay?

Chase Pay is a method of payment called a digital wallet. Offered by JPMorgan Chase, it lets customers use their smartphone to pay for purchases in a store instead of presenting a physical credit or debit card. Digital wallets can also be used to store information for quicker online purchases.

You can also use Chase Pay online with participating websites.

Chase Pay also partnered with LevelUp to offer order-ahead capability. Users can pay for food at the time they order it through the Chase Pay app. At the end of 2016, the functionality is only available in limited locations. However, Chase plans to roll it out nationwide in 2017 and beyond.

When did Chase Pay officially launch?

After a few delays, Chase Pay officially launched on late November, 2016. A limited number of businesses online, including 1-800-flowers, currently list Chase Pay as a payment option at checkout. Chase Pay has also lined up acceptance at Shell gas stations.

Chase has been aggressively courting businesses to accept the wallet. The company announced a partnership with coffee giant Starbucks. Approximately 7,500 Starbucks locations are expected to accept Chase Pay by the end of 2016. Chase Pay can also be utilized within the popular Starbucks app. Additionally, Chase Pay secured a deal with Phillips 66 to accept the mobile wallet at its gas stations and convenience stores, and with electronics chain Best Buy. In early November of 2016, Walmart announced that it would begin accepting Chase Pay in its stores.

Follow us on Twitter or Facebook for updates on Chase Pay.

What’s different about Chase Pay for consumers?

There are several key differences between Chase Pay and other digital wallets. The biggest difference is that Chase Pay is not a tap-to-pay wallet. With Apple Pay, Android Pay, and most other digital wallets, customers “tap” their phone to the payment terminal.

With Chase Pay, the app will present a QR code that the cashier scans to complete the transaction. On the one hand, customers may find it inconvenient to hand their phone to cashiers to scan. On the other hand, it could prove an easy way to pay at stores that don’t have contactless payment terminals set up to accept digital wallets.

Additionally, some customers may already be familiar with scanning their phone for transactions because of Starbucks’ barcode scanning option and Groupon redemption scanning. Pulling up a QR code on a phone might not be an inconvenience, especially to customers annoyed with longer authorizations from chip credit cards and looking for alternatives.

***Note that the QR code scanning method is part of the Chase Pay app, which Chase announced in 2019 would be discontinued. ***

Compatibility

Chase Pay will work on both Android and Apple smartphones, which is convenient for customers who don’t want to be forced to a particular device to use a digital wallet. Currently, some major digital wallets are restricted to one platform or the other. Apple Pay only works on Apple devices, while Samsung Pay and Android Pay only work on Android devices. Google Wallet and PayPal also work on both Android and Apple devices, however Google Wallet is undergoing a lot of shifts in capabilities, and PayPal is not yet readily accepted at most stores or restaurants. PayPal may have trouble overcoming its reputation as an online digital wallet and payment method.

Do all credit cards work with Chase Pay?

No. Only Chase credit and debit cards can be used with Chase Pay. According to Chase, there are currently 94 million Chase cards in the United States, and Chase leads the industry in total card payment volume with over $700 billion in sales each year.

What’s different about Chase Pay for businesses?

The biggest difference between Chase Pay and other digital wallets is how Chase Pay charges. While full pricing details are not yet available, Chase has stated that it will offer a fixed rate and that businesses will not have to pay usual processing fees. We’ll come back to this a little later.

Chase Pay is also the only digital wallet that has secured a deal with the Merchant Customer Exchange (MCX), a group of retailers. MCX businesses currently don’t accept rival wallets such as Apple Pay, which could potentially increase Chase Pay’s usage. However, those businesses will be free to choose to accept Apple Pay when the MXC exclusivity expires.

Chase Pay By Phone Charge

About MCX

The Merchant Customer Exchange (MCX) is a business-owned mobile commerce network made up of some of the largest retailers in the United States. Founded in 2012, it includes businesses like Walmart, Target, Kohl’s, Banana Republic, Olive Garden, Dunkin’ Donuts, Best Buy, Publix, Rite Aid, CVS, Michaels, and more. MCX has been testing and developing its own digital wallet, called CurrentC, and most of the MCX retailers have so far resisted accepting Apple Pay and other digital wallets due to an exclusivity agreement regarding CurrentC. It’s expected that Chase Pay will be accepted anywhere that CurrentC is accepted.

Update: Spring 2016 – Reports indicate that some MCX retailers are starting to accept Apple Pay and other digital wallets following the termination of the CurrentC exclusivity period. There is still no indication that CurrentC will be widely available any time soon, despite entering a limited test phase.

About CurrentC

As stated previously, CurrentC is MCX’s digital wallet. Like Chase Pay, it requires scanning QR codes to pay. However, CurrentC can only be used for paying from a checking account or gift card. It does not support bank-issued cards like MasterCard, Visa, or Discover.

Why would this MCX group partner with Chase Pay but not Apple Pay or Google Wallet?

Primarily, money. Chase Pay has promised MCX that it will cost businesses less to accept Chase Pay than other digital wallets. Additionally, Chase Pay is aggressively touting improved security, which is important to retailers.

How will Chase Pay cost less for businesses than other digital wallets?

Exactly how Chase Pay will cost less for businesses is a little complicated. Basically, Chase Pay eliminates interchange and assessments in favor of charging simplified rates.

In the official Chase Pay press release, Chase states that they will offer fixed pricing and no merchant processing fees or network fees. The only way that Chase Pay can offer no processing fees is if they aren’t going through the usual processing channels. However, Chase Pay can actually do that, due to an existing agreement with Visa.

Chase Credit Card Payment Address

Usually, a credit or debit card with a particular brand’s logo has to be processed on that brand’s network. So Visa-branded cards have to be processed on Visa’s network, MasterCard-branded cards have to be processed on MasterCard’s network, etc.

Chase and Visa

In 2013, JPMorgan Chase and Visa struck a deal in which Chase would pay Visa to license their own version of Visa’s transaction processing network, calling it ChaseNet. With ChaseNet, Visa-branded Chase credit and debit cards wouldn’t be processed on the Visa network, but on a Chase network. This allows JPMorgan Chase to determine the rates for transaction processing, promising one rate for Chase Visa credit cards, and one rate for Chase Visa debit cards. There are no additional rates and transactions are not broken down into further categories like they are in traditional interchange fee structures. By processing through their ‘own’ network instead of through Visa’s network, JPMorgan Chase (and Chase Pay) can choose not to charge according to Visa’s interchange and assessments table and charge according to their own rules.

Chase and Mastercard

However, it’s important to note that Chase has in the past also issued MasterCard-branded Chase cards. MasterCard-branded Chase cards would need to be processed on the MasterCard network, and couldn’t go through ChaseNet. According to the Chicago Tribune, Chase agreed to issue more Visa cards and move away from MasterCard as part of the 2013 deal with Visa. If Chase decides to issue Visa cards exclusively, then all Chase cards could be processed through ChaseNet and not be subject to traditional interchange and assessments. It’s important to note that processing a Chase card does not automatically mean you won’t be paying interchange and assessments. It just means that as of now, Chase Pay is stating that there will be no interchange and assessment charges when processing a Chase Visa card through Chase Pay.

How can I accept Chase Pay at my store?

Amazon Chase Pay By Phone

Details on accepting Chase Pay are a little sparse right now. It’s likely that you’ll be able to accept Chase Pay if you accept MCX’s CurrentC. As CurrentC is also still in a test phase, it isn’t available to the general public at this time. It may be possible to accept Chase Pay even if you don’t accept CurrentC, but details on that are not yet available. Chase stated in their press release that they’re working with over a dozen technology vendors to make Chase Pay available to businesses that aren’t currently Chase clients.

Update: June 1, 2016 –CurrentC has been shelved, with little further information offered.

Pay My Chase Credit Card Online


Follow us on Twitter or Facebook for updates on Chase Pay.